Analisis Tingkat Kepahaman Sistem Rujukan Berjenjang Terhadap Kepuasan Pasien BPJS di Rumah Sakit Umum Daerah Ir. Soekarno Kabupaten Sukoharjo
DOI:
https://doi.org/10.59841/jumkes.v2i4.1671Keywords:
BPJS, Understanding, Satisfaction, Tiered Referral SystemAbstract
Background; In Indonesia, the referral system is organized in a tiered form, which functions as part of the system and relates to each other. Satisfaction is a very important indicator in measuring health services in hospitals. The problem that often occurs in a tiered referral system that affects patient satisfaction is that patients do not understand the tiered referral system. The objectives of the research; Analyzing the level of understanding of the tiered referral system on BPJS patient satisfaction at RSUD Ir. Soekarno Sukoharjo Regency. Methods; This type of research is quantitative with descriptive research design. Result; The level of understanding of the tiered referral system with BPJS patient satisfaction obtained that 4 respondents had a low level of understanding felt less and quite satisfied. A total of 41 respondents had a moderate level of understanding although there were still respondents who felt less satisfied and satisfied, but most respondents who had a moderate level of understanding felt quite satisfied. A total of 10 respondents had a high level of understanding and were satisfied. Summary; There is a significant relationship between the level of understanding of the tiered referral system and BPJS patient satisfaction at Rumah Sakit Umum Daerah Ir. Soekarno Sukoharjo Regency.
References
Undang-Undang Republik Indonesia No 44 Tahun 2009 tentang Rumah Sakit
Undang-Undang Republik Indonesia Nomor 36 Tahun 2009 tentang Kesehatan
Undang-Undang Republik Indonesia Nomor 24 Tahun 2011 tentang Badan Penyelenggara Jaminan Sosial
Ardiyansyah, Saputra, I., & Wijaya, D. (2022). Implementasi Kebijakan Sistem Rujukan Berjenjang Pasien Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan di Puskesmas Kecamatan Lunyuk Kabupaten Sumbawa. Jurnal Kapita Selekta Administrasi Publik, 3(1), 132–138.
Khairunnisa, D. O. (2023). Analisis Tingginya Angka Rujukan Di Klinik Kabara Kota Bandar Lampung Tahun 2022. 3, 7539–7554.
Nurhayani. (2020). Kesehatan Di Puskesmas Mamasa , Puskesmas Malabo. Nurhayani, 2020 Tentang Analisis Pelaksanaan Sistem Rujukan Pasien BPJS Kesehatan Di Puskesmas Masama, 7(2), 15–22.
Nuviana, W., Noor, M., & Jauchar, B. (2018). Pengaruh Kualitas Pelayanan Kesehatan Terhadap Kepuasan Pasien Pengguna BPJS Di UPTD. Puskesmas Lempake. Ejournal Ilmu …, 6(4), 1621–1634. https://ejournal.ip.fisip-unmul.ac.id/site/wp-content/uploads/2018/08/JURNAL JAMAL-1 (08-21-18-12-20-56).pdf
Rizal, A., & Jalpi, A. (2018). Analisis Faktor Internal Penentu Kepuasan Pasien Puskesmas Kota Banjarmasin. Al Ulum: Jurnal Sains Dan Teknologi, 4(1), 1. https://doi.org/10.31602/ajst.v4i1.1553
Salsabila, C., Hidayani, K. R., Subagio, Y. P., & Gurning, F. P. (2022). Gambaran Pelaksanaan Rujukan Berjenjang BPJS Kesehatan di Indonesia. Glosains: Jurnal Sains Global Indonesia, 3(2), 42–48. https://doi.org/10.36418/glosains.v3i2.87
Saputri, D. E., & Muchsam, Y. (2021). Analisis Pemahaman Pasien Terhadap Sistem Rujukan Berjenjang Peserta Jaminan Kesehatan Nasional (JKN). Jurnal Nasional Indonesia, 1. http://fusion.rifainstitute.com/index.php/fusion/article/view/60
Solechan, S. (2019). Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Sebagai Pelayanan Publik. Administrative Law and Governance Journal, 2(4), 686–696. https://doi.org/10.14710/alj.v2i4.686-696
Trisnawati, M., & Afrita, I. (2024). Dampak Sistem Rujukan Berjenjang dan Solusi Pemecahannya Bagi pasien Peserta BPJS Kesehatan Di Kota Pekanbaru. Journal Of Social Science Research, 4, 7854–7864.
Vanchapo, A. R., & Magrifoh. (2022). Mutu Pelayanan Kesehatan dan Kepuasan Pasien Penerbit : Tata Mutiara Hidup Indonesia (Issue October).
Zuhri, M. A., Saleh, A., Tahir, T., Yunus Kanang, S. W., Isriani, N., & Kasmawati. (2022). Pelaksanaan Sistem Rujukan Berbasis Pemerintah Di Pelayanan Kesehatan: Tinajauan Literatur. Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing), 8(1), 51–60. https://doi.org/10.33023/jikep.v8i1.817
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Jurnal Mahasiswa Ilmu Kesehatan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
