Manajemen Operasioanl Strategi Sebagai Upaya Pengendalian Mutu Pelayanan Di Rumah Sakit Khusus Bedah Hasta Husada

Authors

  • Edy Wahyudi Universitas Katolik Widya Karya
  • Andy Endra Krisna Universitas Katolik Widya Karya

DOI:

https://doi.org/10.59841/glory.v2i1.792

Keywords:

Quality Service Control, Strategic Operational Management

Abstract

Hospitals have various operational activities, including production, marketing and financial recording activities. The concept of operations management is very important for managing hospital operations. Globalization has had an impact on changes in the strategic environment. Globalization has triggered the emergence of competition in various fields. With this competition, every hospital strives and is required to improve the quality and quality of services both in terms of methods and technology used to support services. Quality control must be implemented and maintained properly as a value that has an impact on all aspects of the hospital, one of which is increasing turnover from the business side. A quality management system is an arrangement that ensures the achievement of planned quality goals and objectives in hospital services. To carry out quality hospital services, it is necessary to implement good operational management as a means of supporting high quality hospital services that have value in the point of view of the community. This phenomenon exists, therefore the authors use the scoping review method as a research method. This aims to review previous literature that has explored the quality of hospital services and the implementation of operational management as a means of quality control in hospitals.

References

Adrian, T. & J. C. (2016). Implementasi Manajemen Operasional Limbah Medis Padat Di Rumah Sakit Pt. Chevron Pacifik Indonesia. Jurnal Ilmu Lingkungan, 10(1), 87–97.

Bastian, C. (2008). Manajemen Operasional Pada Poliklinik Rehabilitasi Medik Di Rumah Sakit Ananda Bekasi: (Tinjauan dari Perspektif Manajemen Operasional Rehabilitasi yang Islami). 1–66.

Bunn, S., Boon, P., Brock, M., Schofield, N., Bennett, J., Davis, J., Finlayson, C. M., Froend, R. H., Hall, R., & Lloyd, L. N. (1997). Scoping Review. Occasional Paper, 1, 97.

Constand, M. K., MacDermid, J. C., Dal Bello-Haas, V., & Law, M. (2014). Scoping review of patient-centered care approaches in healthcare. BMC Health Services Research, 14, 1–9.

Delsa, D. (2017). Pengaruh Dimensi Kualitas Pelayanan Terhadap Kepuasan, Word Of Mouth, Dan Minat Berkunjung Kembali Di Poliklinik Spesialis Ambun Pagi RSUP DR. M. Djamil Padang. Universitas Andalas.

Fanny, N., Fatimah, F. S., & Huda, M. I. N. (2022). Hubungan Komunikasi Efektif Petugas Pendaftaran Dengan Kepuasan Pasien Di Rumah Sakit X. Prosiding Seminar Informasi Kesehatan Nasional, 506–512.

Ghaisani, D. A. (2021). Pembuatan Sistem Informasi Sensus Harian Rawat Inap dan Grafik Barber Johnson Berbasis Web di RSKB Hasta Husada Kepanjen. Politeknik Negeri Jember.

Igiany, P. D. (2019). Systematic Review: Faktor yang Mempengaruhi Implementasi Sistem Informasi Manajemen Rumah Sakit (SIMRS). Prosiding Seminar Nasional INAHCO 2019, 1.

Iswari, S. P., & Wiyono, J. (2022). The Relationship Between Family Support And Anxiety Levels In Pre General Anesthesia Patients At Hasta Husada Hospital. Journal of Applied Nursing (Jurnal Keperawatan Terapan), 8(2), 122–133.

Krisna, Andy Endra. (2024). Penerapan Manajemen Sumber Daya Manusia Strategik Melalui Pelatihan SDM : Studi Pada Universitas Katolik Widya Karya. PPIMAN : Pusat Publikasi Ilmu Manajemen, 2(1), 161–171. https://doi.org/10.59603/ppiman.v2i1.302

Lubis, Z. I., & Rahmawati, N. A. (2023). Hubungan Kualitas Pelayanan Fisioterapi Dengan BPJS Terhadap Kepuasan Pasien Di Kabupaten Malang. Nursing Update: Jurnal Ilmiah Ilmu Keperawatan P-ISSN: 2085-5931 e-ISSN: 2623-2871, 14(3), 60–65.

Mayasari, E. (2022). Pengaruh Job Environment Dan Oraginizational Justice Terhadap Employee Performance Melalui Employee Engagement (Studi Pada Rs Wava Husada Dan Rs Khusus Bedah Hasta Rusada Kabupaten Malang). Universitas Islam Malang.

Munn, Z., Peters, M. D. J., Stern, C., Tufanaru, C., McArthur, A., & Aromataris, E. (2018). Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach. BMC Medical Research Methodology, 18, 1–7.

Nababan, T. S. (2017). Contoh Judul Tesis (3).

Nurita, A. P., & Lestari, W. S. (2018). The Satisfaction Level Of Ooutpatients Of BPJS Program Toward Pharmaceutical Services At The Surgical Hospital Of Hasta Husada Kepanjen, Malang Regency Final Assignment. Akademi Farmasi Putera Indonesia Malang.

Pham, M. T., Rajić, A., Greig, J. D., Sargeant, J. M., Papadopoulos, A., & McEwen, S. A. (2014). A scoping review of scoping reviews: advancing the approach and enhancing the consistency. Research Synthesis Methods, 5(4), 371–385.

Pramoedya, N. K. A. (2020). Perancangan Rumah Sakit Anak Di Yogyakarta Dengan Konsep Optimal Healing Environment (Ohe).

Pratiwi, M. (2019). Implementasi Sistem Manajemen Mutu Pelayanan Keperawatan Melalui Kepemimpinan Mutu Kepala Ruangan Di Rsud Raden Mattaher Jambi. Scientia Journal, 8(1), 48–57. https://doi.org/10.35141/scj.v8i1.407

Pridolin, E., Pakpahan, V., & Karlina Aprilia, R. (2021). Analisis Faktor Operasional Terhadap Kinerja Rumah Sakit (Studi Kasus : Rumah Sakit Nasional Diponegoro). Diponegoro Journal of Accounting, 10(2), 1–9. http://ejournal-s1.undip.ac.id/index.php/accounting

Purnamasari, L. (2023). Prototype BOT Telegram (BOT KLL) Kodefikasi Kasus Cedera Kecelakaan Lalu Lintas Dalam Menunjang Implementasi RME Di RSD Gunung Jati Kota Cirebon. Politeknik Kesehatan Tasikmalaya.

Putri, F. A. (2023). Pembuatan Laporan Harian Ketidaklengkapan Pengisian Catatan Medis (KLPCM) Menggunakan Google Spreadsheet. AMMA: Jurnal Pengabdian Masyarakat, 2(5), 504–508.

Rambe, P. R. (2018). Pandangan ulama kota medan terhadap hukum operasi selaput dara (studi kasus di rumah sakit Columbi Asia Medan). Universitas Islam Negeri Sumatera Utara.

Sari, N. L., & Noviyanti, A. (2023). Literature Review: Komunikasi Efektif Dalam Pelaksanaan Interprofessional Kolaborasi Di Rumah Sakit. Indonesian Journal of Health Information Management, 3(1).

Theodoridis, T., & Kraemer, J. (n.d.). Pentingnya Manajemen Operasional Di Rumah Sakit.

Tricco, A. C., Antony, J., Zarin, W., Strifler, L., Ghassemi, M., Ivory, J., Perrier, L., Hutton, B., Moher, D., & Straus, S. E. (2015). A scoping review of rapid review methods. BMC Medicine, 13(1), 1–15.

Tricco, A. C., Lillie, E., Zarin, W., O’brien, K., Colquhoun, H., Kastner, M., Levac, D., Ng, C., Sharpe, J. P., & Wilson, K. (2016). A scoping review on the conduct and reporting of scoping reviews. BMC Medical Research Methodology, 16, 1–10.

Wahyu Ari, P., Indriani, W., & Sawitri, A. (2022). Inovasi Metode Coaching Pada Middle Manager di Rumah Sakit. Media Nusa Creative (MNC Publishing).

Wanget, D. T. W., Jan, A. H., & Pondaag, J. J. (2018). Evaluasi Manajemen Operasional Tenaga Kerja Non-Medis Dengan Menggunakan Pendekatan Total Quality Management Di Rumah Sakit Gmim Kalooran Amurang. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(4), 3573–3582.

Wulandari, I. (2022). Tingkat Kepuasan Pasien Berdasarkan Komunikasi Interpersonal Petugas Pendaftaran Di RS Khusus Bedah Hasta Husada. Health Care Media, 6(11), 51–57.

Wulur, F. G., Fitriyani, I., & Paramarta, V. (2023). Analisis Pengaruh Pemanfaatan Sistem Informasi Manajemen Pada Layanan Kesehatan Rumah Sakit: Literature Review. Jurnal Ilmu Kedokteran Dan Kesehatan Indonesia, 3(2), 187–202.

Downloads

Published

2024-01-09

How to Cite

Edy Wahyudi, & Andy Endra Krisna. (2024). Manajemen Operasioanl Strategi Sebagai Upaya Pengendalian Mutu Pelayanan Di Rumah Sakit Khusus Bedah Hasta Husada. Global Leadership Organizational Research in Management, 2(1), 221–239. https://doi.org/10.59841/glory.v2i1.792