Literature Review: Metode Webqual 4.0 dalam Pengukuran Kualitas Website

Authors

  • Wisnu Ranggaadhya Kusumawardhana Universitas Sebelas April

DOI:

https://doi.org/10.59841/saber.v3i3.3112

Keywords:

quality, measurement, webqual 4.0, website

Abstract

At this time, technological development is something that cannot be avoided. This is because technological development goes hand in hand with the development of science. One of the technological developments that is growing rapidly at this time is the information system. The method used in this study uses the WebQual method, measuring based on the quality of the distribution function (quality function deployment) or commonly called QFD, which is a structured and disciplined process that provides a means to identify and bring customer aspirations through each stage of product and or service development and its implementation. WebQual 4.0 is a measurement to measure website quality based on research instruments that can be categorized into four variables, namely usability, information quality, interaction quality, and overall impression. The WebQual 4.0 method is widely used to show the quality of the website or application used. With many articles discussing the analysis of user experience using the webqual 4.0 method, it has proven effective in assessing usability, information quality, and service interaction quality of an application or website.

References

Darwin (2023) “Analisis Kualitas Layanan Website Tokopedia.com Menggunakan Metode WebQual 4.0” https://eprints.utdi.ac.id/10166/

Luzi, Indah, Nindiya, Retno (2022) “Analisis Pengaruh Kualitas Layanan WebSite PMB Amikom Purwokerto Menggunakan Metode WebQual 4.0” Jurnal Teknik Informatika dan Sistem Informasi Vol. 9, No. 3, September 2022, Hal. 2127-2136 https://jurnal.mdp.ac.id/index.php/jatisi/article/view/1681

Arey dan Rangga (2021) “Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi MyARS Menggunakan Metode WebQual 4.0” ICON, Vol. 9 No. 2, Oktober2021, pp. 214~222

https://ejurnal.undana.ac.id/jicon/article/view/5273

Mahida, Asif, Anita (2022) “Analisis Kualitas WebSite Perpustakaan Menggunakan Metode WebQual 4.0” Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jl. Ahmad Yani, K.M. 33,5 http://ojs.stmik-banjarbaru.ac.id/index.php/jutisi/article/view/870#

Fajar dan Rusmala (2021) “Analisis Kepuasan Pengguna Terhadap Kualitas Google Classroom Sebagai Media E-Learning Menggunakan WebQual 4.0 (Studi Kasus Fakultas Teknik Komputer UNCP)” Konferensi Nasional Ilmu Komputer (KONIK) 2021 https://prosiding.konik.id/index.php/konik/article/view/50

Yasina dan Wahyu “Evaluasi Kualitas Layanan WebSite Simanta PKN Universitas Muhammadiyah Malang Dengan Pendekatan WebQual 4.0 dan Analisis IPA” Teknika: Engineering and Sains Journal ISSN 2579-5422 online Volume 2, Nomor 1, Juni 2018, 11-16 https://media.neliti.com/media/publications/541984-none-f15cfbcd.pdf

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Published

2025-07-12

How to Cite

Wisnu Ranggaadhya Kusumawardhana. (2025). Literature Review: Metode Webqual 4.0 dalam Pengukuran Kualitas Website. SABER : Jurnal Teknik Informatika, Sains Dan Ilmu Komunikasi, 3(3), 334–340. https://doi.org/10.59841/saber.v3i3.3112

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