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Dinda Natasya Amarty and Candraningrat Candraningrat, “Pengaruh Kualitas Pelayanan dan Kualitas Produk Terhadap Kepuasan Nasabah PT. Bank BRI KC Balikpapan Sudirman”, GLORY, vol. 3, no. 1, pp. 38–52, Dec. 2024.